Frequently Asked Questions

Everything you need to know about your Bayu The Label order.

How long does shipping take?

Standard domestic orders are processed within 2-3 business days. International shipping typically takes 7-14 business days depending on your location and customs processing.

What is your return policy?

We accept returns on unworn items with original tags and hygiene liners intact within 30 days of delivery. Please note that for hygiene reasons, swimwear must be tried on over underwear.

How do I find my correct size?

Our pieces are designed to be true to size. We recommend checking our detailed Size Guide located on each product page, which includes specific measurements for bust, waist, and hips.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Are your materials sustainable?

At Bayu The Label, we are committed to conscious fashion. Many of our collections utilize recycled nylon and eco-friendly fabrics to minimize our environmental footprint.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications once the order has entered the packing stage.